FAQ

No. You’re welcome to check out as a guest. Creating an account simply makes it easier to view your order history, save your details and enjoy member benefits.

Click on “Create Account”, enter your details and select “Register”. Once your account is set up, you can log in anytime before placing future orders.

Double-check that you’ve entered the correct email address and password. If you’re still unable to log in, simply click “Forgot Your Password?” on the login page to reset it.

ést.lab products are packaged in airless bottles, which use a vacuum mechanism to help minimise contamination and reduce product wastage.

When first opened, the pump may need to be primed before the product dispenses. Hold the bottle upright and press the pump firmly 20–30 times to activate the mechanism. You may also gently tap the base of the bottle on your palm before continuing to pump.

If your product still isn't dispensing after trying these steps, please contact us at enquiry@estlab.shop with your order number and a short video, and our team will be happy to assist you.

Yes, ést.lab products are cruelty-free and are not tested on animals.

We are committed to developing skincare responsibly while maintaining strict safety and quality standards.

All prices on www.estlab.shop are shown in Singapore Dollars (SGD).

We accept Visa, Mastercard, AMEX, PayNow and GrabPay. Interest-free instalment options are also available through Atome and PayLater by Grab.

Yes. All payments are processed through secure payment gateways, and we do not store your credit card information.

Yes, interest-free instalment payments are available through Atome and PayLater by Grab, subject to their terms and approval.

We ship both locally within Singapore and internationally.

For Singapore orders, shipping is free with a minimum spend of SGD 50. Orders below SGD 50 will incur a standard shipping fee of SGD 5.

For international orders, shipping charges will be calculated at checkout. Import taxes, duties and customs fees, if any, are the responsibility of the recipient.

Orders within Singapore are typically delivered within 3–5 business days. During peak periods such as major campaigns and festive seasons, delivery may take up to 8–10 business days.

For international orders, estimated delivery timelines will be shown at checkout once you’ve selected your preferred shipping option.

Yes. Once your order has been dispatched, you’ll receive an email update with delivery information.

If your Singapore order has not arrived by the expected delivery date, simply email us at enquiry@estlab.shop and we’ll be happy to help. International orders can be tracked through your selected courier.

You’ll receive an order confirmation email once your payment has been processed successfully. If you can’t find it in your inbox, do check your junk or spam folder as well.

Once an order has been placed, it enters our processing system immediately. As such, we’re unable to amend items, apply promo codes or change delivery details after checkout.

As orders are processed promptly, cancellations cannot be made once payment has been confirmed.

Your order number can be found in your order confirmation email. Please keep it handy should you need to contact us about your order.

All orders are final. We only offer a one-to-one exchange if an incorrect item has been shipped or if the item is verified to be defective.

Please contact us within 7 days of receiving your order. Items must be in their original purchase condition, with packaging unmarked and not defaced.

Items purchased during a sale, preorder, promotion or using rewards vouchers are not eligible for returns or exchanges unless they are incorrect or defective.

We offer exchanges for:

• Incorrect items received, within 7 days of delivery
• Products verified to be defective
• Devices covered under the 6-month warranty period, subject to warranty terms

The device warranty does not cover normal wear and tear, cosmetic damage, misuse, unauthorised repairs, failure to follow usage instructions or devices outside the warranty period.

Proof of purchase is required for all warranty claims. ést.lab reserves the right to assess each case and determine warranty eligibility accordingly.