FAQs

No, you may check out as a guest. However, creating an account makes it easier to view your order history, manage your details and enjoy member benefits.

Click Create Account, fill in your details and select Register. Once your account is created, you can log in before placing future orders.

Check that your email address and password are entered correctly. If you still can’t log in, click Forgot Your Password? on the login page to reset your password.

You can view the latest details on earning and redeeming points on our Rewards Program page.

All prices on www.estlab.shop are shown in Singapore Dollars (SGD).

We accept Visa, Mastercard, AMEX, PayNow, GrabPay and instalment payments through Atome and PayLater by Grab.

Yes. Your payment is processed securely, and we do not collect or store your credit card details.

Yes, interest-free instalment payments are available through Atome and PayLater by Grab, subject to their terms and approval.

We ship both locally within Singapore and internationally.

For Singapore orders, shipping is free with a minimum spend of SGD 50. Orders below SGD 50 will incur a standard shipping fee of SGD 5.

For international orders, shipping charges will be calculated at checkout. Import taxes, duties and customs fees, if any, are the responsibility of the recipient.

Singapore orders usually take 3–5 business days. During peak periods, delivery may take up to 8–10 business days.

For international orders, the estimated delivery timeline will be shown after you select your shipping option at checkout.

For Singapore orders, you will receive an email update once your order has been dispatched. If your order has not arrived by the expected delivery date, contact us at enquiry@estlab.shop and we’ll be happy to check for you.

For international orders, tracking information will be available through your selected courier.

Our delivery partner will contact you before delivery. Please ensure someone is available to receive the parcel. Additional charges may apply for unsuccessful delivery attempts or redelivery requests.

You will receive an order confirmation email once your payment has been completed successfully. Please check your junk or spam folder if you do not see it in your inbox.

Orders are processed immediately once payment is confirmed, so we are unable to amend items, promo codes or delivery details after an order has been placed.

As orders are processed right away, cancellations cannot be made once payment has been confirmed.

Your order number can be found in your order confirmation email. Please keep this email in case you need to contact us about your order.

All orders are final. We only offer a one-to-one exchange if an incorrect item has been shipped or if the item is verified to be defective.

Please contact us within 7 days of receiving your order. Items must be in their original purchase condition, with packaging unmarked and not defaced.

Items purchased during a sale, preorder, promotion or using rewards vouchers are not eligible for returns or exchanges unless they are incorrect or defective.

The device warranty does not cover normal wear and tear, cosmetic damage, misuse, unauthorised repair, failure to follow usage instructions, expired warranty periods or cases where proof of purchase cannot be provided.

ést.lab’s decision on any matter relating to defects, workmanship, materials or warranty coverage shall be final.

All ést.lab products undergo safety testing, but everyone’s skin is different. We recommend reviewing the ingredient list carefully and performing a patch test before use.

If you experience a reaction, please email your doctor’s letter and photos of the affected area to enquiry@estlab.shop. Our team will review each case individually.