FAQs

1. Is LumiGlow SmartSkin Buddy suitable for all skin types?
It is suitable for all skin types and you can personalise your facial treatment based on your skin concerns.

2. Can I use the LumiGlow SmartSkin Buddy on its own?
We do not recommend using the device on dry skin as it may cause tugging on the skin, which can lead to fine lines and wrinkles. The device also helps enhance the penetration of active ingredients of your skincare products to boost efficacy for best results.

3. How long should I use it for?
We advise the treatment duration of each mode to not go beyond the recommended timing of 3 minutes or once your skincare is fully absorbed, whichever is faster as we do not recommend the device to be used on dry skin.

4. Can I use more than 1 mode each time?
We recommend using Mode 1 (CLEANSE) + either Mode 2 (FIRM) or Mode 3 (SOOTHE) or Mode 4 (GLOW) for each use. By using only 1 mode at a time, it provides an optimal targeted treatment for more visible results. We do not recommend using the Thermotherapy and Cryotherapy concurrently as it may negate the benefits. We recommend using them on alternate days or based on your skin concern for that day.

If the device is turned on but not in use, it will automatically power off after 12 minutes. Device is intelligently programmed to protect and preserve battery life.

5. How long does a full charge take?
A full charge takes approximately 2-3 hours.

6. Does it come with warranty?
Limited warranty is available against defects in material and workmanship when used in accordance with the user manual for a period of SIX (6) months from date of purchase.

7. What is included in the box?
It includes a LumiGlow SmartSkin Buddy, device holder, user manual and charging cable (beneath the box insert).

8. What battery does it use?
It is a USB-rechargeable device.

9. Can I wash the device?
The device is not waterproof because of the LED bulbs on the device. Please use the device with dry hands and refrain from using it while showering. Do not rinse the device with water or submerge under water. Use a wet wipe to clean the device after use and be sure to wipe it dry.

10. Is it normal for the device to feel warm while in use or after use?
It is normal for the device to feel slightly warm especially while using Mode 3 (Boost) as the device generates heat during the process of cooling down for the cryo compress. The heat will dissipate after a couple of minutes.

11. Can I use the device with other products?
You can use it with your serums, creams and biocellulose masks but for optimal results, we recommend using it with ést.lab products which have been tried and tested with the device to achieve the best results.  The device also helps to enhance the penetration of active ingredients in your skincare products so good formulations also play a very huge part in achieving optimal results. Please refrain from using it with products containing alcohol, Vitamin C and exfoliating acids (apart from ést.lab products) as it may cause discolouration on the device head over time doe to wear and tear but please be assured that this does not affect the efficacy of the device.