FAQs

1. Is it suitable for all skin types?
Yes, the device is safe for all skin types, including sensitive skin. Always pair it with an eye cream or serum to ensure smooth gliding and avoid pulling on the delicate eye area. Do not use the device on dry skin as it may cause tugging on the skin, which can lead to fine lines and wrinkles.

2. How to use the device?
Apply your eye cream or serum, then gently glide the device around the eye contour area using your preferred mode, heat setting, and vibration intensity. Focus on areas with puffiness or fine lines. Use for about 1 minute per eye.

3. Can I use it every day?
It is gentle enough for daily use. We recommend using it once or twice a day, ideally in the morning to reduce puffiness and in the evening to relax tired eyes and enhance product absorption.

4. How long to use it for?
Use daily for one minute with an adequate amount of eye cream for best results. Once the eye cream is absorbed, that’s your cue to stop the device too.

5. Does it help with screen-related eye fatigue?
Absolutely. The combination of heat, vibration, and massage helps soothe tired, overworked eyes, relieve tension from long hours of screen time, and refresh the eye area.

6. Is it safe for use during pregnancy?
Yes, Mode 2 (Therapeutic Hot Compress + Red LED Therapy) is considered safe during pregnancy. However, we recommend consulting your doctor for personalised advice.

7. Does it come with a warranty?
Yes, it comes with a limited warranty covering defects in material and workmanship when used as directed in the user manual for six (6) months from the date of purchase.

8. What type of battery does it use?
The device is USB-rechargeable, so no additional batteries are needed.